Total Quality

  • Want to increase productivity and profitability?
  • Looking to drive down costs without sacrificing quality?
  • Want to improve your product or service quality?
  • Looking to build and maintain a loyal customer base to gain a competitive edge?

The vitality of an organization begins with an inspiring and rallying vision which depicts what the organization will look like in the future, a mission which states how the organization will move toward this vision in a specified period of time, and principles which serve as a solid foundation for the direction and growth of your organization.

Creating an environment that is structured around the needs and expectations of your customers, making decisions based upon fact, not opinion, and using simple tools to gather and analyze information will allow all of your employees to meet and exceed your customers’ expectations.

BOOST Associates is certified by the Total Quality Institute, an international network of skilled professionals who provide a comprehensive, customized, and results-oriented approach to continuous improvement, planning, and implementation.

TQI Implementation Model

The implementation model that we use is distinctive in its comprehensive, culturally sensitive approach to our clients. The cultural uniqueness of each organization is understood and valued by us. We guide you in designing and implementing a continuous business improvement process which is based on foundational quality principles, and one that is also tailored to address the needs of your organization.

If you’re looking for dramatic operational gains, contact us today.

Total Quality Case Studies

Total Quality Case Studies

Case 1: Vegetable Oil Manufacturer
Challenges: The company was experiencing a number of customer complaints. Complaints were handled by seven different departments, took about 82 steps, and each cost $25.00.
Action: Implemented Cycle Time Reduction.
Result: They were able to reduce their complaint process to 40 steps and reduce cost to $10.00, which reduced their annual loss due to complains from $25K to $5K.

Case 2: Community Hospital
Challenges: Low service levels, high costs, and poor morale.
Action: Top to bottom Total Quality Management Implementation, (Strategic Planning, Management and Leadership Development, and Employee Team Training). Aligned their strategy, people, and processes.
Result: Improved financial performance, improved patient and employee satisfaction, and decreased costs. Recognized in the community and state by receiving numerous quality awards.

Case 3: Manufacturing Company   
Challenges: New product introductions were not being realized fast enough, windows of opportunity constantly being missed.
Action: Implemented Accelerated Time To Market Program (ATTM)
Result: Overall process reduced from 316 days to 112 days average. New business increased 36%.